webex-connector-go

Status: Current | Last reviewed: 2026-06-15

Webex Contact Center BYOVA (Bring Your Own Virtual Agent) connector.

Source

apps/webex-connector-go

Runtime

Aspect	Value
Language	Go
Protocol	Webex BYOVA media + control

What it does

1. Receives BYOVA media frames from Webex Contact Center.
2. Decodes audio; bridges to ai-orchestrator.
3. Sends bot responses back via the BYOVA control channel.
4. Handles disconnect, transfer, and DTMF events.

Dependencies

Service	Purpose
ai-orchestrator	Session + audio
Postgres	Integration credentials
Webex CCAI Hub	BYOVA endpoint

Vanguard

overmind restart webex-connector-go

Note: build target is ./cmd/webex-connector not ./....

Production

Helm chart at charts/webex-connector-go.

See also

• webex-app-manager
• SIP integrations