DESIGN PROPOSAL · NOT DEPLOYED · 13 OCTOBER 2026

Amazon GREF: one task at a time

A proposed refinement of the existing Salesforce console, following Takeda and Allianz. The middle changes with the task; Agent Assist keeps the handoff and the next useful instruction. All actions below affect this preview only.

amazon GREFSalesforce · Existing Case console

Case · Voice

Recurring temperature issue · Room 4C

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What the caller and representative say

Why this matches the reference demos